HBFI is committed to providing our customers with a high level of service. Should this not happen, we will endeavour to put this right as quickly and transparently as possible.
In the event that you are not happy with any part of our customer service and wish to make a complaint to HBFI, you can do so by:
- Submitting full details of your complaint to the following email address firstname.lastname@example.org
- Phone: +353 1 2384000
- Writing to:
Home Building Finance Ireland
North Wall Quay
We will acknowledge complaints within five working days of receipt. We will provide an update on the complaint after 20 working days if it has not yet been resolved. We deal with complaints within 40 working days where practicable.
We will ensure that the outcome of any complaint will be clearly explained to you.