Complaints

HBFI is committed to providing our customers with a high level of service. Should this not happen, we will endeavour to put this right as quickly and transparently as possible.

In the event that you are not happy with any part of our customer service and wish to make a complaint to HBFI, you can do so by:

  • Submitting full details of your complaint to the following email address complaints@hbfi.ie.
  • Phone: +353 1 2384000
  • Writing to:

Customer Services

Home Building Finance Ireland

Treasury Dock

North Wall Quay

Dublin 1

D01 A9T8

We will acknowledge complaints within 5 working days of receipt. We will provide an update on the complaint after 20 working days if not resolved. We deal with complaints within 40 working days were practicable.

We will ensure that the outcome of any complaint will be clearly explained to you.