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Complaints

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HBFI is committed to providing our customers with a high level of service. Should this not happen, we will endeavour to put this right as quickly and transparently as possible.

In the event that you are not happy with any part of our customer service and wish to make a complaint to HBFI, you can do so by:

  • Submitting full details of your complaint to the following email address complaints@hbfi.ie (Completion and submission of the HBFI Complaints Form may aid you in this instance, however, it is not compulsory.)
  • Phone: +353 1 2384600
  • Writing to:

Customer Services
Home Building Finance Ireland
Treasury Dock
North Wall Quay
Dublin 1
D01 A9T8


We will acknowledge complaints within five working days of receipt. We will provide an update on the complaint after 20 working days if it has not yet been resolved. We deal with complaints within 40 working days where practicable.

We will ensure that the outcome of any complaint will be clearly explained to you.

Related Content

  • HBFI Board & Committees
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  • HBFI Executive Team
  • Codes of Conduct
  • Offence to Lobby
  • Accountability
  • Protected Disclosures Act 2014, as amended
  • Legislation
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  • Anti Bribery and Corruption Framework
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Home Building Finance Ireland is a private company limited by shares. Registered in Dublin, Ireland. Company Number - 639272

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+353 1 238 4600

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Home Building Finance Ireland
Treasury Dock
North Wall Quay,
Dublin 1
DO1 A9T8

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