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Services provided or to be provided to the Public

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HBFI Customer Charter

This customer charter outlines HBFI’s commitment to customer service and describes the standards of service that you can expect to receive from us.

Our purpose and functions

HBFI's goal is to help increase the supply of new homes in the State through the provision of finance to commercially viable residential property developments. To this end HBFI provides funding (subject to certain criteria being met) to develop residential units including the acquisition of the site.

Our customers

HBFI’s customers are entities involved in the construction of residential units within the State.

Delivering for you

We are committed to:

  • Dealing with all loan enquires and/or applications in a clear and transparent manner.
  • Using clear, simple language in the design of our application forms and web site.
  • Responding to all queries from interested parties promptly, including any queries that may relate to eligibility criteria for HBFI funding,
  • Respecting your privacy and the confidentiality of your personal information.
Customer Charter Action Plan

The Customer Charter Action Plan is available for download below.

Our Values
  • Integrity: We are honest, ethical, fair and accountable.
  • Commercial: We optimise the impact of our funding in a responsible manner.
  • Professional: We are respectful and focus on right first time.
  • Customer Focused: We are responsive to our changing customer needs.
  • Transparency: We are open and collaborative.
Feedback and Complaints

HBFI welcomes your feedback which we regularly evaluate to see how we can further improve the services we provide to our customers. Our contact details can be found on our website www.hbfi.ie.

If you have a complaint in relation to our customer service, you can contact us by:

E-mail: complaints@hbfi.ie

Phone: +353 1 2384000

Writing to: HBFI, Customer Services, Treasury Dock, North Wall Quay, Dublin 1 D01 A9T8.

Customer Charter Action Plan

Related Content

  • Information about the FOI body
  • Decision making process for major policy proposals
  • Financial Information
  • Procurement
  • Other Information to be published routinely
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Home Building Finance Ireland is a private company limited by shares. Registered in Dublin, Ireland. Company Number - 639272

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Do you have a question?
info@hbfi.ie

Mon to Fri: 9am - 5.30pm
+353 1 238 4600

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Home Building Finance Ireland
Treasury Dock
North Wall Quay,
Dublin 1
DO1 A9T8

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